SECURITY ALERT: Calls Impersonating Coin IRA Targeting Your Crypto Wallets

Protecting your privacy, your assets, and your information has always been Coin IRA’s highest priority. We’re posting this Security Alert because we want you to know exactly what to watch for.

 

What We’re Hearing from Our Clients

Some clients have received calls from 888-998-2646 (our main line) appearing to come from Coin IRA on the Caller ID. This is called “spoofing“, and it is used by scammers to trick you into believing you are talking to a Coin IRA representative.

The Caller ID May Show Our Name or Number, But It Is Not Us

The scammer says Coin IRA has received a request to close or suspend your account, and then asks questions about other crypto cold wallets you may own, (e.g., a Trezor or Nano), referring to cold wallets held in your own possession.

Why The Cold Wallet Warning is Important

Your Coin IRA account and assets remain securely held in cold storage with our custodian, Equity Trust, in a Closed Custody Network. No crypto can come in or go out. However, crypto you hold in personal cold wallets in your possession doesn’t have those protections. That’s what these scammers are after. If you give them your recovery phrase or private keys, they can move your crypto, and it usually can’t be recovered.

What To Do

• If you receive a call from 888-998-2646, HANG UP, even if caller ID shows Coin IRA. This is a scam call.
• If you receive an unexpected email, don’t click links or open attachments even if they look legitimate. Our emails always come from an address ending in “@coinira.com.”
• No legitimate company, including Coin IRA, will ever ask you for the recovery phrase or private keys associated with your personal cold wallet for any reason.

Remember: Coin IRA will never call you to ask about accounts, wallets, or crypto assets you hold elsewhere and will never ask you to access your personal wallet or move your crypto to an external wallet.

If you’ve received a call or email that is suspicious, please contact Coin IRA Customer Support at (866) 924-5421, Monday through Friday, 7am–6pm PT, or email customersupport@CoinIRA.com. Details like the date, time, and what the caller said help us protect all of of us.

Brenda Whitman
CEO, Coin IRA